Hello and welcome to the support center for FrontlineSMS. You can search through all of our articles above - try "Set up FrontlineSync" or "How do I send SMS" - or you can browse through everything below. Any questions just get in touch with us!
Getting started with FrontlineLocal
What you need to get started
An overview of the app
Using Frontline section by section
Inbox: managing your SMS, Missed Calls and requests
- ★ Getting around the Inbox
- ★ Scheduling a message to be sent later
- Managing Failed SMSs
- Using Custom Fields to add dynamic content to your messages
- Using the Magic Wand tool
- Organising your Interactions using tags
People: manage your contacts
- ★ How to import contacts to your FrontlineSMS workspace
- Exporting Contacts from Frontline
- Creating a Smart Group
- Viewing a Contact's details
- Editing a Contact's details
- Managing groups
Activities: choosing them and configuring the all-powerful
- What are the 'Classic' FrontlineSMS Activities?
- Deleting Activities
- Send automatic "fallback" SMS reply to messages that do not trigger any Activity
- Autotag SMS
- How Activities are tested with Mock 'simulated' SMS messages using the Mock Phone
- Autoreply to SMS
FrontlineSync (our gateway Android App)
- ★ How to connect FrontlineSMS to your Android phone and set up your SMS gateway
- ★ Help with Device Support for FrontlineSync
- ★ Connect your Android phone to FrontlineLocal with FrontlineSync over LAN
- ★ The 5-step FrontlineSync connection checklist
- About the FrontlineSync Dashboard
- About Inbound, Outbound SMS, Missed Calls and how they are handled in FrontlineSync
Web Services and SMS Aggregators
Connections
- Connecting FrontlineSync To FrontlineCloud
- Registering for a Nexmo Account
- Connecting to Nexmo
- Migrate from old to new Nexmo Connection
- Connecting txtNation to FrontlineCloud
- Registering for a Twilio Account
Settings
- How to Cancel Your Paid Subscription
- Editing your profile details in FrontlineCloud
- Search in Frontline
- Getting started with the Settings page.
- Importing and Exporting
- Accessing your System Logs
Subscriptions and Billing management in Frontline
Frequently Asked Questions
About FrontlineCloud and FrontlineSMS
- I am concerned about data integrity with the data I send and receive through FrontlineSMS. What should I do?
- What are FrontlineCloud and FrontlineSMS?
- What can I do with FrontlineCloud and FrontlineSMS?
- Glossary of Terms
- Can I use FrontlineSMS if I am from a private sector, commercial organization?
- What do you mean by open-source?
Sending and Receiving Messages
- How can I prevent cost incurred by my contacts when they text in to my Frontline workspace?
- What if I can't get a 2-way virtual number from a gateway or aggregator service for FrontlineCloud?
- What is the difference between short and long codes?
- How can I send or receive non-Latin characters in FrontlineCloud or FrontlineSMS?
- What is the speed of sending and receiving messages in Frontline?
- How reliable are my connections going to be?
Troubleshooting FrontlineSMS or FrontlineCloud
- Why can't I install FrontlineSMS on my Mac?
- Upgrading FrontlineSMS v2.x to v2.6.1 on an Apple Mac OSX computer
- Upgrading your Mac to OS X Yosemite? Read this.
- What do I do if FrontlineCloud is not sending messages?
- What do I do if FrontlineSMS Desktop is not connecting to my modem device or not sending messages?
- How can I get help from the FrontlineSMS or FrontlineCloud community?
Other Questions
- Access one installation of FrontlineSMS from different computers on the same local area network (LAN)
- With FrontlineCloud or FrontlineSMS, I am concerned about data integrity with the messages I send and receive through the application. What should I do?
- How can I integrate FrontlineSMS with Ushahidi?