Getting started with Frontline
What you need to get started
An overview of the app
Using Frontline section by section
Inbox: managing your SMS, Missed Calls and requests
- ★ Getting around the Inbox
- ★ Scheduling a message to be sent later
- Using the Magic Wand tool
- Organising your Interactions using tags
- Managing SMS Interactions
- Managing Missed Call Interactions
People: manage your contacts
- ★ Importing Contacts
- Viewing a Contact's details
- Editing a Contact's details
- Adding Contacts
- Managing groups
- Managing Smart Groups
Activities: choosing them and configuring the all-powerful
- ★ The Activities
- ★ Getting around the Activities page
- Autoreply to SMS
- Subscriptions through SMS
- Creating an SMS Autoforward
- Creating a poll (Simple Survey)
FrontlineSync (our gateway Android App)
- ★ The 4-step FrontlineSync connection checklist
- Creating a FrontlineSync connection on FrontlineSMS
- Connecting FrontlineSync to FrontlineSMS on a local Network
- About Inbound, Outbound SMS, Missed Calls and how they are handled in FrontlineSync
- About the FrontlineSync Dashboard
- About the FrontlineSync Activity Log
Web Services and Integrations
Connections
- Creating Rules for Sending Text Messages Through Multiple Numbers or Connections
- Migrate from old to new Nexmo Connection
- Connecting to Nexmo
- Connecting FrontlineSync To FrontlineCloud
- Setting up Clickatell Incoming message Callback URL to FrontlineCloud
- Connecting txtNation to FrontlineCloud
Settings
Subscriptions and Billing management in Frontline
Frequently Asked Questions
About FrontlineCloud and FrontlineSMS
- I am concerned about data integrity with the data I send and receive through FrontlineSMS. What should I do?
- What are FrontlineCloud and FrontlineSMS?
- What can I do with FrontlineCloud and FrontlineSMS?
- Glossary of Terms
- Can I use FrontlineSMS if I am from a private sector, commercial organization?
- What do you mean by open-source?
Sending and Receiving Messages
- What if I can't get a 2-way virtual number from a gateway or aggregator service for FrontlineCloud?
- What is the difference between short and long codes?
- How can I send or receive non-Latin characters in FrontlineCloud or FrontlineSMS?
- What is the speed of sending and receiving messages in Frontline?
- How reliable are my connections going to be?
Troubleshooting FrontlineSMS or FrontlineCloud
- Why can't I install FrontlineSMS on my Mac?
- Upgrading FrontlineSMS v2.x to v2.6.1 on an Apple Mac OSX computer
- Upgrading your Mac to OS X Yosemite? Read this.
- What do I do if FrontlineCloud is not sending messages?
- What do I do if FrontlineSMS Desktop is not connecting to my modem device or not sending messages?
- How can I get help from the FrontlineSMS or FrontlineCloud community?
Other Questions
- Access one installation of FrontlineSMS from different computers on the same local area network (LAN)
- With FrontlineCloud or FrontlineSMS, I am concerned about data integrity with the messages I send and receive through the application. What should I do?
- How can I integrate FrontlineSMS with Ushahidi?
API docs
FrontlineSMS Desktop 2.4.x Help
Get Started: FrontlineSMS Desktop Software
- How do I get my system logs in FrontlineSMS?
- Importing Contacts into FrontlineSMS Desktop Version
- How can I upgrade to a new version of FrontlineSMS desktop software?
- What do I need to get started with FrontlineSMS desktop software?
- What devices do I need for FrontlineSMS desktop software?
- How much does FrontlineSMS cost?
Settings
- Connecting to the FrontlineSMS Database
- Connecting SMSSync to FrontlineSMS Desktop
- Basic Authentication (password protection): FrontlineSMS Desktop
- Translating FrontlineSMS Desktop
- Editing and Deleting an Existing Connection: FrontlineSMS Desktop
- Manually Adding a Device or Modem: FrontlineSMS Desktop
For Developers and Translators
For Translators
FAQs for Developers
Help files for v2.4.x and below
Get Started: FrontlineCloud Web Hosted Product
- How do I upgrade to FrontlineCloud from FrontlineSMS Version 2 desktop software?
- How much does FrontlineCloud cost?
- How can I access FrontlineCloud or FrontlineSMS?
- How do I sign up for a FrontlineCloud account?
- How can I upgrade from a Free user account to a Pro subscription in FrontlineCloud?
- Importing Contacts Into FrontlineCloud