Hello and welcome to the support center for FrontlineSMS. You can search through all of our articles above - try "Set up FrontlineSync" or "How do I send SMS" - or you can browse through everything below. Any questions just get in touch with us!
Getting started with FrontlineLocal
What you need to get started
An overview of the app
- ★ Introducing our interactive FrontlineSMS tour
- Introduction to the FrontlineSMS Dashboard
- Getting around the Activities page
- Why use a web-hosted SMS aggregator service and when should I use an Android phone?
- How do I Create and Manage an SMS Connection?
- What do you mean by open-source?
Using Frontline section by section
Activities: choosing them and configuring the all-powerful
- ★ How Activities are tested with Mock 'simulated' SMS messages using the Mock Phone
- What are the 'Classic' FrontlineSMS Activities?
- Creating a poll (Simple Survey)
- Autoreply to SMS
- Autoreply to Missed Calls
- Creating an SMS Autoforward
People: manage your contacts
- ★ How to import contacts to your FrontlineSMS workspace
- Adding Contacts into your workspace one by one
- Managing Groups
- Creating a Smart Group
- Managing Smart Groups
- Managing custom fields
Inbox: managing your SMS, Missed Calls and requests
- ★ Getting around the Inbox
- ★ Scheduling a message to be sent later
- Send a Message
- Manage Scheduled SMS
- Managing Failed SMSs
- Managing SMS Interactions
FrontlineSync (our gateway Android App)
- ★ Connect your Android phone to FrontlineLocal with FrontlineSync over LAN
- ★ The 5-step FrontlineSync connection checklist
- SMS sending limits with FrontlineSync and Android
- Retrying upload of failed incoming messages or missed calls
- Help with Device Support for FrontlineSync
- Share troubleshooting data from your Android with FrontlineSMS support
Connections
- Creating Rules for Sending Text Messages Through Multiple Numbers or Connections
- Connecting a 2-way Twilio number to your FrontlineSMS workspace
- Registering for a Twilio Account
- Connecting to Nexmo
- Registering for a Nexmo Account
- Migrate from old to new Nexmo Connection
Web Services and Integrations
Settings
For Developers
Recipe, Cookbook and Flang
- ★ An introduction
- Make Connection Configurable in the SendMessageAction
- THE FRONTLINESMS ACTIVITY TESTS FRAMEWORK
- Emoji support in Recipe
- Global UserData
- Recipe Builder : Gotchas
Admin tools
- Publishing updates to Templates
- Auto create Activities for Industry signups
- Set a custom logo for a workspace
- Manually assigning a custom recipe collection to a workspace
- Set a custom home-page for a workspace
- Updating the FrontlineCloud changelog
Industries and Templates
Dev Ops
Adding a Beta connection
- How to connect FrontlineCloud with Ushahidi
- Setting up a NRCOM custom connection
- Setting up a custom connection with Aggregators supporting WhatsApp Business API Integration
- Setting up a custom connection with Aggregators supporting WhatsApp integration
- Create a Bulk SMS connection with Twilio's Notify API
- Setting up Masivian
FrontlineSync Internal files
- Create Custom Connection
- Getting Started with Activities
- Download and Install FrontlineLocal (Unix)
- Setting up FrontlineLocal on a Server
- What you need to create a WhatsApp connection via Clickatell (for AMs)
- Visiting and Navigating Workspaces
Translation
- How to handle none-pootle translators
- How to add in new translations for deployment
- Running Pootle managment commands
- Managing translation with Pootle and teams of translators
- How to add a new language to our app translations
- How to edit the English text in Cloud and Core
Frequently Asked Questions
Sending and Receiving Messages
- How can I prevent cost incurred by my contacts when they text in to my Frontline workspace?
- What if I can't get a 2-way virtual number from a gateway or aggregator service for FrontlineCloud?
- What is the difference between short and long codes?
- How can I send or receive non-Latin characters in FrontlineCloud or FrontlineSMS?
- What is the speed of sending and receiving messages in Frontline?
- How reliable are my connections going to be?
FrontlineCloud specific documents
Payments Feature
- Payment Activities
- How to use Lipa na M-pesa
- Manage Custom Fields
- Payment Contacts
- Sending a Payment
- Installation and Setup
Subscriptions and Billing management in Frontline
- How to Cancel Your Paid Subscription
- Switch to a different industry or revert to the classic industry
- How to cancel paid FrontlineCloud subscriptions and prevent further credit card charges
- Switching a locked workspace to the Free plan
- How do I switch between Starter and Pro Subscriptions
- How do I sign up for a FrontlineCloud account?