Hello and welcome to the support center for FrontlineSMS. You can search through all of our articles above - try "Set up FrontlineSync" or "How do I send SMS" - or you can browse through everything below. Any questions just get in touch with us!
Getting started with Frontline
What you need to get started
- ★ Introducing our interactive FrontlineSMS tour
- What do I need to get started with cloud-hosted FrontlineSMS?
- How can I use my Android phone as a gateway with FrontlineSMS: Creating a FrontlineSync Connection
- How are Activities tested with Mock 'simulated' SMS messages and the Mock Phone?
- How can I pay for Frontline with my credit card or invoice?
An overview of the app
Using Frontline section by section
Inbox: managing your SMS, Missed Calls and requests
- ★ Getting around the Inbox
- ★ Scheduling a message to be sent later
- Using Custom Fields to add dynamic content to your messages
- Using the Magic Wand tool
- Organising your Interactions using tags
- Managing SMS Interactions
People: manage your contacts
- ★ Add multiple Contacts to your Frontline workspace in batches using bulk import
- Exporting Contacts from Frontline
- Creating a Smart Group
- Viewing a Contact's details
- Editing a Contact's details
- Adding Contacts into your workspace one by one
Activities: choosing them and configuring the all-powerful
- ★ Getting around the Activities page
- Send automatic "fallback" SMS reply to messages that do not trigger any Activity
- Autotag SMS
- Autoreply to SMS
- Add contacts to a Group using Subscriptions Activity
- Creating an SMS Autoforward
FrontlineSync (our gateway Android App)
- ★ How to connect FrontlineSMS to your Android phone and set up your SMS gateway
- ★ The 5-step FrontlineSync connection checklist
- ★ Help with Device Support for FrontlineSync
- About the FrontlineSync Dashboard
- About Inbound, Outbound SMS, Missed Calls and how they are handled in FrontlineSync
- Options in FrontlineSync explained
Web Services and Integrations
Connections
- Connecting FrontlineSync To FrontlineCloud
- Registering for a Nexmo Account
- Connecting to Nexmo
- Migrate from old to new Nexmo Connection
- Connecting txtNation to FrontlineCloud
- Registering for a Twilio Account
Settings
- How to Cancel Your Paid Subscription
- Editing your profile details in FrontlineCloud
- Search in Frontline
- Getting started with the Settings page.
- Importing and Exporting
- Accessing your System Logs
Subscriptions and Billing management in Frontline
- Switch to a different industry or revert to the classic industry
- How to cancel paid FrontlineCloud subscriptions and prevent further credit card charges
- Switching a locked workspace to the Free plan
- How do I upgrade from Free trial to a paid subscription
- How do I sign up for a FrontlineCloud account?
Frequently Asked Questions
About FrontlineCloud and FrontlineSMS
- I am concerned about data integrity with the data I send and receive through FrontlineSMS. What should I do?
- What are FrontlineCloud and FrontlineSMS?
- What can I do with FrontlineCloud and FrontlineSMS?
- Glossary of Terms
- Can I use FrontlineSMS if I am from a private sector, commercial organization?
- What do you mean by open-source?
Sending and Receiving Messages
- How can I prevent cost incurred by my contacts when they text in to my Frontline workspace?
- What if I can't get a 2-way virtual number from a gateway or aggregator service for FrontlineCloud?
- What is the difference between short and long codes?
- How can I send or receive non-Latin characters in FrontlineCloud or FrontlineSMS?
- What is the speed of sending and receiving messages in Frontline?
- How reliable are my connections going to be?
Troubleshooting FrontlineSMS or FrontlineCloud
- Why can't I install FrontlineSMS on my Mac?
- Upgrading FrontlineSMS v2.x to v2.6.1 on an Apple Mac OSX computer
- Upgrading your Mac to OS X Yosemite? Read this.
- What do I do if FrontlineCloud is not sending messages?
- What do I do if FrontlineSMS Desktop is not connecting to my modem device or not sending messages?
- How can I get help from the FrontlineSMS or FrontlineCloud community?
Other Questions
- Access one installation of FrontlineSMS from different computers on the same local area network (LAN)
- With FrontlineCloud or FrontlineSMS, I am concerned about data integrity with the messages I send and receive through the application. What should I do?
- How can I integrate FrontlineSMS with Ushahidi?