How do I upgrade from Free to a Starter or Pro subscription

FrontlineCloud's various subscriptions have limits on the number of interactions (inbound/outbound SMS, missed calls and API requests) that can be created per month.

The Free subscription is there to provide everyone with access to a trial demo of Frontline before needing a credit card.  If you require higher limits than are available on a Free subscription, you will need to switch to one of our paid plans; Starter or Pro. More information about the various available plans can be found on our website.

View our article on different ways to pay for Frontline

To switch from a Free plan to a Starter plan, you'll need to enter your credit card details in the app by following the steps below:

  1. Log into your workspace at
  2. Click on the Settings cog at the top right corner.
  3. From the dropdown click on the "View Subscription Payment Settings" option. This will take you to Your Subscription page.
  4. Here you'll need to enter your credit card details, first line of your billing address and postal or zip code.  This will upgrade to a Starter subscription for $25, and you will be automatically billed every month.  Cancelling is easy, just drop us an email at
  5. Once on this plan you can switch to Pro via the switch plan page.



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