Glossary of Terms

Please find below a list of meanings of some common terms used in this FAQ.

Clickatell: A mobile communications company that delivers SMS messages through its gateway to mobile phone users around the world.

Connecting device: The device (a phone or modem) that connects to your computer, turning FrontlineSMS into a messaging hub, and sends messages to or from the messaging hub.

Hub: The computer that runs the FrontlineSMS software.

Implementation: A term to describe the entire process involved in getting FrontlineSMS and FrontlineCloud up and running, including training, systems, hardware, software and SMS delivery.

Instance: a single use of the FrontlineSMS software (combined with the hardware needed to make it run) or a single user account related to FrontlineCloud.

FrontlineForms: Forms allow you to create electronic versions of simple data collection forms for use on Java-enabled mobile phones. Works with FrontlineSMS Version 1.

Users: Businesses, non-profits, governments and individuals that use FrontlineSMS or FrontlineCloud

Forms-ready phones: Phones that have been set up to run FrontlineForms

Keywords: Keywords are a powerful feature in FrontlineSMS and FrontlineCloud that allow you to automatically trigger actions within FrontlineSMS

Nexmo: A mobile communications company that delivers SMS messages through its gateway to mobile phone users around the world

Recipient handsets: Any mobile phone that can send and receive SMS (nearly any phone in the world).

Salesforce: Provider of Customer Relationship Management (CRM) software that is available through their cloud-computing model.

SMS service providers: Also known as SMS gateway providers, SMS aggregators, SMS resellers or SMS brokers. SMS service providers facilitate the SMS traffic between mobile subscribers.

Twitter: An online social networking and microblogging service that enables its users to send and read text-based posts of up to 140 characters, informally known as “tweets”.

WorldText: A mobile communications company that delivers SMS messages through its gateway to mobile phone users around the world.

Ushahidi: A non-profit technology company that develops free and open source software for information collection, visualization and interactive mapping.

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